FAQ sections
NAQSH DIGITAL SERVICES • FAQs

QUESTIONS, MEET CLEAR ANSWERS

This page collects the most common questions clients ask before working with NAQSH — so you can get clarity on how we work before you even reach out.

You’ll find quick answers about services, timelines, pricing, files, and how ongoing support works. If your question isn’t covered here, we’re always happy to answer it directly.

Didn’t find your answer? Contact us View pricing details

Prefer email? You can always reach us at info@naqshdigital.store.

general questions

GET TO KNOW NAQSH DIGITAL SERVICES

These are the big-picture questions people usually ask first — what NAQSH does, how we work, and who we’re a good fit for.

Q1
What does NAQSH Digital Services actually do?
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NAQSH Digital Services is a design studio focused on visual identity and everyday brand visuals. That means we don’t just create a logo and disappear — we design the pieces your audience actually sees: logos, brand kits, social media graphics, print materials, and website/UI visuals.

Our goal is to give your brand a clear, consistent visual language across platforms instead of random, disconnected designs.

Q2
Where are you based, and do you work with clients outside the US?
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NAQSH works in a remote-first way and serves clients in the US and worldwide. Our registered business address is:

10709 Lavon Bnd, Austin, TX 78717

We’re set up to communicate clearly across time zones using email, messaging, and scheduled calls when needed.

Q3
What kind of brands or businesses are the best fit for NAQSH?
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NAQSH is a strong fit for service-based businesses, e-commerce brands, creators, and small teams who care about how they show up visually — but don’t want to manage a full in-house design team.

If you value clean, modern visuals and clear communication, and you want your brand to feel intentional across logo, social, print, and UI, you’re probably a good match for the studio.

Q4
Do you only take one-off design projects, or can we work together long-term?
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We do both. Many clients start with a focused project — like a brand identity, a social design bundle, or a set of print pieces.

After that, a lot of brands choose to keep NAQSH as an ongoing design partner for new campaigns, product launches, and updates to their visuals. We’re happy to discuss what makes sense for your roadmap.

Q5
How do we communicate during a project?
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Most communication happens through email and shared project notes, so everything stays documented and easy to review.

For more complex projects, we can schedule short check-in calls at key milestones. The idea is to keep things simple, focused, and respectful of your time.

services & deliverables

WHAT EXACTLY YOU GET FROM NAQSH

These questions cover what’s included in each type of project — logos, social media graphics, print pieces, and website/UI visuals.

Q1
What services does NAQSH Digital Services offer?
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NAQSH focuses on four main areas:

1. Logo & Brand Identity Design – custom logos, brand kits, and visual identity systems.
2. Social Media Graphics & Ads – posts, stories, carousels, and ad creatives for platforms like Instagram and Facebook.
3. Flyers, Brochures & Print Design – print-ready layouts for events, offers, and campaigns.
4. Website & UI Graphics – hero banners, section visuals, icons, and UI elements for web or apps.

Every project is tailored to your brand, but these are the core categories we work in.

Q2
What’s usually included in a logo & brand identity project?
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A typical logo & brand identity project includes:

• Custom logo concepts – a small set of strong directions instead of endless random options.
• Final logo suite – main logo, variations (light/dark, horizontal/stacked) and favicon where needed.
• Brand color palette & typography – a set of colors and fonts that work well together.
• Simple brand kit – a short guide showing how to use your logo, colors, and type consistently.

If you need extras like patterns, icon sets, or more detailed brand guidelines, those can be added as part of a custom scope.

Q3
Do you provide source files for the designs you create?
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Yes. For identity and most design projects, you receive high-quality exports plus source files, so you’re not locked in.

Depending on the project, this can include files like AI, EPS, SVG, PDF, Figma, or layered PSD, along with ready-to-use PNG/JPG exports.

We’ll confirm which formats you and your team or printer actually need before final delivery.

Q4
Are social media designs delivered as reusable templates?
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For social media work, we can deliver:

• Export-ready posts and stories – finished graphics you can upload as-is.
• Template-style files – designs built so you can reuse the layout with new content.

If you prefer editing in a specific tool (for example Figma or another design app), let us know at the start of the project so we can set up the files accordingly.

Q5
Do you handle printing as well, or only provide the design files?
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NAQSH focuses on design and print-ready files, not on running the physical printing process.

We’ll prepare files in the formats and sizes your printer needs (for example CMYK PDFs with bleed and crop marks), and if your print shop has specific technical requirements, we can adjust the files accordingly.

Q6
In what formats do you deliver website & UI graphics?
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Website and UI graphics are usually designed in Figma, with exports delivered as PNG, JPG, or SVG depending on the asset.

For hero sections, banners, and backgrounds, you’ll receive optimized images ready for web. For icons or vector visuals, we can provide clean SVG files that developers can plug into your site or app.

If your team uses a specific tool or no-code platform, tell us early so we can match the file formats.

process & timelines

HOW PROJECTS ACTUALLY RUN WITH NAQSH

These questions cover how we start, how we communicate, and how long different types of projects usually take from first message to final files.

Q1
What does a typical project flow look like with NAQSH?
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Most projects follow a clear four-step flow:

1. Discovery – you share your brand, goals, references, and what’s not working right now.
2. Concepts – we turn that into focused design directions instead of random experiments.
3. Refinements – we adjust based on your feedback until the visuals feel right and on-brand.
4. Delivery – you receive final, organized files ready to use in the real world.

The details change from project to project, but the structure stays simple on purpose so you always know where we are.

Q2
How long does a logo or brand identity project usually take?
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Timelines depend on scope and how quickly we move through feedback, but generally:

• Smaller logo/identity projects can take around 2–3 weeks.
• More developed brand systems with extra assets and refinements may take 3–5 weeks or more.

We’ll give you a clearer estimate once we know things like:
how many concepts you want to explore, how many rounds of feedback you expect, and what additional brand assets you need.

Q3
How long do social media design bundles usually take?
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For social media design work, timelines depend on how many assets you need in one go.

• A small set of posts/stories can often be completed within 5–7 business days.
• Larger bundles (for example a full month of content, multiple ad variations, or complex carousels) may take 1–3 weeks.

If you have a fixed campaign or launch date, tell us upfront so we can plan the schedule properly.

Q4
How long do print design projects (flyers, brochures, etc.) take?
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Print timelines depend on complexity and number of pages:

• Simple flyers or single-page designs can often be done in about a week.
• Multi-page brochures or multiple variations usually take 1–3 weeks.

Remember to add extra time on your side for printing, since NAQSH focuses on design and print-ready files, not on the actual physical print process.

Q5
How do revisions work during the project?
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Every project includes a set number of revision rounds that we define in the proposal so expectations are clear.

A “round” means you send feedback once, we apply changes, and send an updated version back. We encourage you to gather feedback from your team and share it in one clear message to keep things efficient.

If you need extra rounds beyond what’s included, that’s no problem — we simply add them as additional work with a transparent cost.

Q6
Can you take rush or urgent projects with tight deadlines?
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Sometimes, yes — it depends on our current schedule and the size of your project.

If you have a tight deadline, please mention it in your first message. We’ll let you know honestly if it’s realistic, and if rush fees would apply to make it happen on time.

pricing & payments

MONEY, PACKAGES, AND HOW WE HANDLE BOTH

These questions cover how pricing works, when payments happen, and how revisions or extra work are handled in a transparent way.

Q1
Do you work with fixed packages, custom pricing, or both?
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We use a mix of clear base packages and custom quotes.

For many projects (like brand identity or social media bundles), we have structured package options so you can quickly see what’s included and what level fits you.

If your project doesn’t fit neatly into a package — for example, a mix of branding, print, and UI work — we’ll create a custom scope and price after we understand your needs.

You can always check the dedicated pricing page for an overview of how packages are structured.

Q2
How do payments usually work for a project?
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For most projects, we use a simple structure:

• A deposit to book the project – this confirms your slot in the schedule.
• The remaining amount – paid when we’re ready to deliver the final files.

For longer or larger projects, we may break payments into two or three milestones so everything stays comfortable and clear.

Q3
What payment methods do you accept?
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We work with modern online payment methods so it’s easy to work with us from the US or internationally.

Available options depend on your location and will be clearly mentioned in your proposal or invoice. If you have a specific method you prefer, you can mention it when you reach out and we’ll let you know what’s possible.

Q4
How many revisions are included in the price?
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Every project includes a clearly defined number of revision rounds in the price, so there are no surprises later.

The exact number depends on the type of project (for example, brand identity vs. quick social bundle), and it will be written in your proposal or agreement.

If you need more changes beyond that, we simply add them as additional, approved work with transparent cost before continuing.

Q5
Do you offer discounts or bundle pricing if we need multiple things?
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When you combine multiple needs into one clear project scope — for example, brand identity + social bundle + print pieces — we often structure it as a bundle so the pricing works better than booking everything separately.

The exact savings depend on how many deliverables are involved and how complex they are. Once you share your full list, we can suggest the most cost-effective way to structure the project.

Q6
What happens if a project needs to be cancelled or paused?
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We handle cancellations on a project-by-project basis, and the details are always clearly written in your agreement.

In general, deposits are used to reserve time and cover work that has already started, so they are usually non-refundable.

If a project needs to pause, we’ll discuss the best way to reschedule or adjust remaining work so things stay fair for both sides.

files & ongoing support

AFTER DELIVERY, WHAT HAPPENS NEXT?

These questions explain what you receive at the end of a project, who owns the designs, and how support works if you need changes later.

Q1
What exactly do I receive at the end of a project?
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At the end of a project, you receive a clean, organized set of final files based on what we agreed on at the start.

That usually includes:

• Final exports (PNG, JPG, PDF, SVG — depending on the project)
• Source files (for example AI, EPS, PSD, or Figma)
• A simple handover note or mini-guide so you know what each file is for.

The goal is that you’re not left guessing which file to send to your printer, developer, or social media manager.

Q2
Who owns the final designs once the project is complete and paid for?
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Once the project is completed and payment is settled, you have full usage rights to the final approved designs according to the scope we agreed on.

We may show the work in our portfolio or social feeds (unless we agree otherwise), but the visuals are created for your brand to use and benefit from.

Q3
Can I edit or update the designs myself in the future?
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Yes. Because we provide source files, your in-house team or another designer can make updates later if needed.

If you prefer to keep NAQSH as your go-to design partner for future updates, we’re happy to handle those changes so your visuals stay consistent and on-brand over time.

Q4
What if I need small changes or new versions after the project is finished?
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It happens often — maybe you need a new size, a version for a different platform, or an updated date on a design.

For small updates, we can either:

• Handle them as mini follow-up tasks billed separately, or
• Bundle a few changes together into a short support session.

Just send us what you need changed, and we’ll let you know the simplest option.

Q5
Do you offer ongoing design support or retainer-style work?
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Yes. If you know you’ll need regular design help — for example, monthly social visuals, frequent campaigns, or recurring print needs — we can talk about a support arrangement that fits your pace.

The idea is for NAQSH to plug in as a reliable visual partner for your brand instead of starting from scratch every time.

Q6
How long do you keep project files on your side?
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We keep project files for a reasonable period so we can help with follow-up work, but it’s always best that you safely store the final files on your side as well.

If you ever lose access to your files, you can reach out — if the project is still in our archive, we’ll do our best to resend what you need.

still not sure?

LET’S TALK ABOUT YOUR SPECIFIC PROJECT

FAQs are great for general clarity — but your brand, goals, and timeline are unique. If you still have questions after reading this page, the best move is to send us a quick outline of what you need.

Tell us where you are right now (new brand, rebrand, launch, or ongoing content), what kind of visuals you’re looking for, and any deadlines you already know. We’ll reply with honest guidance on scope, timeline, and the best way to work together.

Ask us your question Review our services
Prefer email? You can always reach NAQSH directly at info@naqshdigital.store.